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Shipping & Frequently Asked Questions


CANADA
Online orders up to $200 will ship for a flat rate of $15.00 CDN by Canada Post.
Online orders over $200 will ship FREE by Canada Post.

UNITED STATES of AMERICA
Contiguous USA:
Online orders up to $200 will ship for a flat rate of $20.00 CDN by Canada Post.
Online orders over $200 will ship free by Canada Post. 
This applies only to orders in the contiguous United States.

Alaska and Hawaii:
Regular shipping charges will apply to Alaska and Hawaii.  Please contact the store directly for shipping rates.


INTERNATIONAL
Please contact the store directly for shipping rates.

Note:  Orders will be processed for shipping within 3 business days, but often the same or next day. We ship regular business days, Monday through Friday.

***   Gift Cards can be printed following purchase   ***

ERRORS ON WEBSITE
In the event that a product is listed on the website with incorrect information or price, we reserve the right to correct such information or price and orders will be revised to reflect the corrected information/price.

RETURNS
You may return most new, unopened items within 30 days of delivery for a full refund. You must have the original receipt. Please contact us for return authorization before returning any goods. You must pay the return shipping fee unless the return is the result of our error. (ie you received an incorrect or defective item, etc).

Cut yardage is not returnable. Due to copyright laws, books and patterns are not returnable.

REFUNDS
Refunds will be issued once items are returned to us. Shipping and handling will not be refunded, unless the return is due to our error. All returns must be in original condition and packaging and they must be in saleable condition. 

Contact Info
  • Phone: (613) 342-3153
  • Canada- 1-877-837-6140
  • 7712 Kent Blvd #2 Brockville, ON
    K6V 7H6
  • taylorsewing@taylorsewing.com
Hours
  • Monday - CLOSED
  • Tues - Fri: 9:30 am - 5pm
  • Saturday: 9:30am - 4pm
  • Sunday - CLOSED
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