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Shipping & Frequently Asked Questions


Please note that effective January 1, 2023 our shipping prices have increased to align with our shipping provider's prices. We will continue to package and ship your orders in a manner to obtain the best shipping rate possible. Thank-you for understanding and supporting our small business!

CANADA
Online orders up to $149.99 will ship for a flat rate of $20.00 CDN by Canada Post.

Online orders over $149.99 will ship FREE by Canada Post. 
Items that cannot be added to the cart are not considered products that can be ordered online.  Therefore, the above shipping rates DO NOT apply.  Contact the store directly for shipping rates of items that cannot be added to your cart (i.e. sewing machines, batting, etc.)

UNITED STATES of AMERICA
Contiguous USA:
Online orders up to $199.99 will ship for a flat rate of $25.00 CDN by Canada Post.
Online orders over $199.99 will ship free by Canada Post. 
This applies only to orders in the contiguous United States.
Items that cannot be added to the cart are not considered products that can be ordered online.  Therefore, the above shipping rates DO NOT apply.  Contact the store directly for shipping rates of items that cannot be added to your cart (i.e. sewing machines, batting, etc.)


Alaska and Hawaii:
Regular shipping charges will apply to Alaska and Hawaii.  Please contact the store directly for shipping rates.


INTERNATIONAL
Please contact the store directly for shipping rates.

Note:  Orders will be processed for shipping within 3 business days.  Orders placed during and directly following a sale may take longer to ship. We ship regular business days, Monday through Friday.

GIFT CERTIFICATES
Gift certificates may be purchased online or in-store.  Gift certificates purchased online can be printed following purchase.  Gift certificates cannot be redeemed for cash.  Gift certificates cannot be redeemed for the purchase of sewing machines, sergers, embroidery machines, software, furniture, or machine parts.

ERRORS ON WEBSITE
In the event that a product is listed on the website with incorrect information or price, we reserve the right to correct such information or price and orders will be revised to reflect the corrected information/price.

RETURNS
You may return most new, unopened items within 30 days of delivery for a full refund. You must have the original receipt. Please contact us for return authorization before returning any goods. You must pay the return shipping fee unless the return is the result of our error. (ie you received an incorrect or defective item, etc).

Cut yardage is not returnable. Parts are not returnable so please be sure that the part number you order is the correct one for your machine model.  
Due to copyright laws, books and patterns are not returnable.

Where possible, orders can be canceled if the store is contacted with enough time to stop the shipment.

REFUNDS
Refunds will be issued once items are returned to us. Shipping and handling will not be refunded, unless the return is due to our error. All returns must be in original condition and packaging and they must be in saleable condition. 

Contact Info
  • Phone: (613) 342-3153
  • Canada- 1-877-837-6140
  • 7712 Kent Blvd #2 Brockville, ON
    K6V 7H6
  • taylorsewing@taylorsewing.com
Hours
  • Monday - CLOSED
  • Tues - Fri: 9:30 am - 5pm
  • Saturday: 9:30am - 4pm
  • Sunday - CLOSED
    • See holiday hours on home page.
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